The difficulty
CHFA’s techniques was very papers-intensive. A single file ranges regarding 3 hundred users getting an individual members of the family mortgage to help you more eight,000 users getting a professional financing. Professionals still create files throughout the longevity of the mortgage. These files need see particular conditions and you will go through difficult company and you will financing approval procedure. Simultaneously, CHFA has to satisfy conformity for both bodies and you can financial regulatory regulators. These types of need some maintenance symptoms so you’re able to increase for over 60 decades.
The answer
To solve these issues, CHFA chose Hyland’s corporation articles services platform, OnBase. CHFA already been into the basic implementation in the human resources (HR). The latest execution to own Time, an inferior institution, became a straightforward victory one easily turned out the importance away from electronic articles government.
This new agencies then moved on so you can Advantage Administration, Household Financing, Solitary Household members Credit, Multi-family unit members Financing, Low income Houses, Tax Borrowing Allowance and you will Team Finance. We have been removing lowest-worth opportunities regarding employees having OnBase along side company. By doing this, capable work at decisions because their daily workflow, perhaps not paperwork, states Brian Mueller, ECM Program Movie director.
Read moreAppointment maintenance schedules and easier audits boost conformity
