You stated that you may have experienced subpar support service while the we acquired the loan getting repair
Providers response
Thank you for the ability to answer the fresh new issues you recently submitted through the Better business bureau (BBB), and that i obtained for the . you stated that after you contacted the place of work to possess financial advice immediately following a reduction when the income, you were advised that you would only getting entitled to good loan modification should your membership is three months unpaid. You further reported that i defer implementing your internet payments, and thus, you used to be expected to simply submit fund by way of official checks. You inquired why your , and you will reported that all of our agents was indeed rude once you produced this number to the notice.Their questioned me to waive a belated payment. I’ve reviewed such inquiries, and you can the answer is indicated lower than.
All of our information demonstrate that we were notified of your pecuniary hardship during the a phone talk which have an agent into the , and you can taught you to fill out a loss mitigation plan, which had been acquired towards the . We are able to make sure a page are mailed, dated ,telling that you were perhaps not qualified to receive people losings minimization selection. New letter and reported that you used to be particularly ineligible to possess a great fees plan as you had been newest on the mortgage.
Read moreYou stated that you may have experienced subpar support service while the we acquired the loan getting repair