Analysis
When the complainant questioned that the site delete their unique profile, she requested that their own account and all their own personal information create feel permanently deleted out-of eHarmony’s servers.
In response to help you their unique consult, however, eHarmony very first closed otherwise deactivated their particular reputation, therefore it is inaccessible to help you possible fits.
The fresh complainant easily told eHarmony that the was not just what she desired. At that point, she learned out-of eHarmony which don’t permanently erase members’ personal information.
Our study discovered that the option to close an account wasn’t easily available into the eHarmony web site. Nor are here an obvious reasons away from exactly what eHarmony meant by one to title.
eHarmony reported that it anonymizes what regarding the signed profile whilst eventually performed when you look at the the brand new complainant’s case, but didn’t determine below what points it did therefore.
Investigation preservation
PIPEDA makes it necessary that communities build advice and functions when it comes to the fresh maintenance regarding personal data, along with limitation and you can minimum storage periods. Beneath the rules, eHarmony try permitted to keep information that is personal simply for so long since necessary for the fulfillment of ways to use which it is actually amassed.
eHarmony stated that how come they deactivated profile and you can forever retained Vilnius bride the knowledge instead of deleting this new membership therefore the advice inside them is the fact 40 per cent off users reactivate inside a-two-seasons months.