Providers reaction
Thanks for the opportunity to address this new questions you recently registered from the Better business bureau (BBB), and this we gotten to your . In addition reported that once you called the workplace getting financial advice after a reduction when the income, you had been told that you would just end up being qualified to receive a mortgage loan modification when your membership try 3 months delinquent. You next stated that i put off using your web costs, and thus, you used to be required to merely fill in funds due to official monitors. Your inquired why their , and reported that the representatives was in fact rude once you put which count to our desire.Your expected me to waive a later part of the fee. I’ve assessed these types of questions, and you will the answer is expressed below.
The info reveal that we had been informed of the financial hardship throughout a telephone dialogue with a real estate agent into the , and educated one to fill out a loss of profits minimization plan, that was received with the . We can make sure a letter was sent, old ,informing that you were not qualified to receive one loss minimization alternatives. The new letter together with reported that you had been particularly ineligible to possess a great fees plan because you was indeed newest on your home loan. However, so it cause failed to relate to all other options you have been analyzed to have.
Your appealed all of our , and you may recorded an alternative losses mitigation software. Up on examining the fresh account and information given, you were acknowledged to own trial modification on , in which you was necessary to complete three-monthly payments out-of $step three, out-of .
